Focusing on Customer Pain Points
Thank you Mitchell Levy MBA for the coaching help me focus on our customer’s point of pain https://lnkd.in/g_PuQMe
Insights on leadership, technology, and human-centered strategy, originally shared on LinkedIn and expanded for deeper exploration.
Thank you Mitchell Levy MBA for the coaching help me focus on our customer’s point of pain https://lnkd.in/g_PuQMe
In a fear driven organization, people will fail collectively rather than take individual risk to try to avoid it.
Our speaker tomorrow (Tue 1pm) is Josh Seiden! Author of “Outcomes Over Output” and “Lean UX” https://bit.ly/2TRWAlM
For those of us concerned our teams suffer from anxiety, stress, or depression Kerry J Sulkowicz, MD - is giving a free talk tomorrow, Thursday - . Here’s a past interview with @katiecouric on the mental health of our president (https://bit.ly/2Mt8yhD)
Please attend if you want to talk about leading your organization in a time of anxiety. Thursday, June 4th, 1:00 PM - 2:00 PM EDT
Dr. Kerry Sulkowicz on the emotional aspects of the coronavirus pandemic, including maintaining team cohesion, coping with a range of emotional reactions…
If you’re withholding information from employees that affects their job security, you are almost certainly wrong. You can hide risk but not consequences to their lives if it manifests. They probably suspect you’re lying and you’re denying yourself the opportunity of their help.
Failure is always an option” and “the Pandemic of Anxiety” upcoming topics in our leadership speaker series. 20-30 min talks with optional Q&A afterwards.
Stride’s Leading Through Adversity Speaker Series starts today! Please share if you have a second:
10 experts from around the globe discussing practices for leading during uncertain times. Weekly. 20 - 30 min content and 20 - 30 min Q&A.
Lineup includes: Diana Larsen, Esther Derby, Jeff Gothelf, Charlie O’Donnell, David Siegel (Meetup CEO) and more
See full lineup here: https://lnkd.in/d7KznQA
5/26 1pm — Return to work for tech companies — Sequoia Consulting Group - When should tech teams return to the office? This year? Next? What are our legal risks? What are best practices? How do we keep our teams safe?
5/28 1pm — Failure is always an option — by NYC VC Charlie O’Donnell - Brooklyn Bridge Ventures - Don’t fear failure. Learn to embrace it to succeed.
#leading
Jerry Weinberg was right. Removing one organizational problem uncovers another just as dire. Like ascending a ladder only to find another ladder. Even when I’m part of the problem, I’ll just keep climbing.
We’ve created a series to make the coaches and advisors helping us available to help you. The first session is May 26th.
Determination is an energetic chemical reaction of fear, imposter syndrome, ego, humility, experience and new learning catalyzed by purpose.
Will New Yorkers slip in discipline as the state opens up? You didn’t have to be affected to sense the horror of un-contained spread but our brains will fight us: fading affect bias - we tend to forget memories tied to negative emotions, hot hand fallacy, illusion of control…