Empathy in Product Ownership
Product owner is like acting in a bio pic. I want to empathize enough with the user community that I can play them in the movie.
Insights on leadership, technology, and human-centered strategy, originally shared on LinkedIn and expanded for deeper exploration.
Product owner is like acting in a bio pic. I want to empathize enough with the user community that I can play them in the movie.
By the way, “It needs to do everything I envision for it to be useful.” is a great description of a useless feature.
I have no confidence that I can predict end user behavior. I am gaining more confidence that I can learn from and react to it.
Use cases, personas, paper prototypes - tools for learning about users so I can better represent them when I collaborate with fellow devs.
I am treating requirements gathering as iterative application development with different tools.
Is the distinction between a problem and an opportunity not the value at stake but what compels you to address it?
I’m conducting user interviews. Different ways of working to different outputs. Some use existing systems. most use Word.
In an effort to walk my own talk, I’m playing product owner for a new system.
Developers. We acquire experience and discipline. We learn as a lifestyle. We co-labor with care to address interesting problems.
“the hackers gained access to the names, addresses, phone numbers and emails of JPMorgan account holders” (nytimes) http://buff.ly/1vFVB3w
In Agile practice, efficiency does not entail managing out the overheads and initiative that constitute a team doing their job well.
Does a career in tech have an early expiration date? Would love to think we can make a career of it without having to win the lottery.